The advancement in technology has developed the online complaints system process. The process for filing grievances online is intended to settle the public grievance without delay. The world has become a global village with the introduction of technology. The process for the online complaint has expedited up complaint redressal and in several cases assisted customers or victims. It is time and cost effective.
Procedure for Filing an Online Consumer Complaint
The customer can visit the website of the concerned forum or platform. It is a redress mechanism for grievances and complaints run by the Indian Consumers Council and funded by the consumer business department of the Indian Government.
Registration
A consumer must register on the website to lodge a complaint. The online form should be filled in with name, contact information and e-mail. You will build the complainant’s user I d and password.
Lodging a complaint
You may file your complaint with the Consumer Division against any registered brand. The complaint framework provides an overview of the markets, segments and products that comprise all products registered under the Consumer Affairs Department.
Process
The purpose of the complaint should be added to the document and the name of all concerned parties. It should connect the type of the relief requested to the complaint.
Status
The electronically generated number is allocated to the complaints once submitted. This can be used to follow up on the complaint.
Point to note
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