Drafting Of Complaining

Consumer complaints are communications transmitted from a consumer to a company, producer, distributor or consumer seller.  You report to the appropriate party a concern with a product or service. Sometimes these are also called a customer complaint. Complaints for consumer protection can vary from very casual product statements to more serious complaints concerning the company’s whole operations.

Sometimes, the company itself redresses customer grievances submitted to a company directly, along with proof or evidence of a problem or fault in a product or service. However, even though proof or evidence of a flaw or problem has been demonstrated, often a corporation refuses to admit an informal complaint from the customer.

What should be Included in a Consumer Complaint?

You’ll be given a checklist of all the relevant facts and information that should be used in a consumer complaint in your local State or District. The more documents you can send to the Court of Consumer Disputes Redressal Commission, the more easily your consumer issues can be handled and dealt with.

The details and information that should be present in a consumer complaint, include:

• The name of the business or individual you are filing a complaint against
• The business or individual’s full address, including the zip code
• A detailed description and supporting documents to your complaint may be provided
• Explanation of how you came into contact with the cited business or individual
• The transaction dates and amounts of money spent
• Information about a customer contract that has been developed or assurances given to you, along with payment details where necessary
• Record your efforts to settle the issue, including the dates and names of the people you spoke to.

The provision of as much of the details listed above will help to address your concern as soon as possible. This is because there will not be too much investigation of the complaint by the Commission.  Rather the Commission will based its Order on the basis of evidence produced before it.

As can be seen, a consumer complaint can sometimes involve several different aspects of the law,  particularly if the complaint is ignored by a corporation. Therefore, you should urgently search for an expert, well-qualified business lawyer or a legal firm in your area if you find yourself in a situation where you feel adversely  affected by a company.

At Rera Filing Made Simple (RFMS), we will help you with both state and court grievances. We can also help you verify your claim, apply your claim and, if necessary, represent you in court.

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